Return & Refund Policy
Clear AUVISORA™ information, organized into easy-to-read sections.
↩️ 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ Returns & Refunds
EASY-TO-FOLLOW AFTER-PURCHASE CARE
Sometimes Plans Change. We’re Here to Help. 🐾
Ordered something for your pet and need to send it back? Or did your parcel arrive with an unexpected issue?
This guide explains how 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ handles eligible returns, refunds, damaged or incorrect products, and cancellation requests.
🧾 QUICK RETURN GUIDE
30 Calendar Days
Eligible Return Request Window
5–10 Business Days
Typical Refund Processing
After Review & Approval
Return Instructions & Destination Provided
🗓️ 01 · YOUR RETURN WINDOW
Need a little time to decide?
Eligible products may be returned within 30 calendar days from confirmed delivery.
Return eligibility depends on the product and its condition, so please review the requirements below and contact us before mailing anything back.
📦 02 · KEEP IT RETURN-READY
What condition should an item be in?
For a standard return, the product should generally be:
✨ Unused and in its original condition
🏷️ Complete with original parts and accessories
📦 In its original packaging where reasonably possible
🧾 Supported by valid proof of purchase or relevant order information
We recommend keeping packaging and included accessories until you’re comfortable that the product is right for you and your pet.
💌 03 · START WITH A MESSAGE
Please contact us before sending your parcel.
To begin a return request, email:
To help us review things more smoothly, please include:
🔢 Your order number
🛍️ The product you want to return
📝 Your reason for requesting the return
📸 Clear photos or videos when relevant
Yep, a few details at the beginning can save quite a bit of back-and-forth later. 🐶💬
📍 04 · WHERE SHOULD I SEND MY RETURN?
Hold onto that parcel for a moment!
Please do not automatically send returned products to our registered company address.
Our registered business location and the facility designated to receive a particular return may be different.
After your request has been reviewed and approved, our customer-care team will provide:
📮 The appropriate return destination
📋 Applicable return instructions
Please follow those instructions before shipping your return.
🚚 05 · WHO COVERS RETURN SHIPPING?
It depends on why the product is coming back.
🛍️ Change-of-Mind Returns
If an eligible item is being returned because of a change of mind, personal preference, or another reason unrelated to a product or fulfillment issue, the customer is generally responsible for the applicable return-shipping cost.
🧩 Product or Fulfillment Problems
If the product arrives:
Damaged · Defective · Incorrect · Incomplete · Materially Misdescribed
and the issue is attributable to the product or fulfillment process, we’ll review the circumstances and provide an appropriate solution.
Depending on the situation, this may involve a replacement, refund, or return arrangement, without requiring the customer to bear additional costs resulting from that error.
🔎 06 · WHAT HAPPENS WHEN A RETURN ARRIVES?
A quick check comes next.
Returned merchandise may be inspected after receipt to confirm that the applicable return requirements have been met.
This can include checking the product's:
Condition · Included Parts · Accessories · Packaging · Return Information
Once the applicable review is complete, an eligible refund can move to the next stage.
💳 07 · WHEN WILL MY REFUND BE PROCESSED?
Approved? Here’s what happens next.
After an approved returned product has been received and inspected, an eligible refund will be issued to the original payment method.
Our refund processing generally takes approximately 5–10 business days.
After we process the refund, your bank, card issuer, or payment provider may require additional time before the amount becomes visible in your account.
So, a little extra time on the banking side can be normal. 💸⏳
🐾 08 · SOMETHING ARRIVED DAMAGED OR WRONG?
That’s definitely not how pet mail should arrive.
If your order is damaged, defective, incorrect, incomplete, or materially different from its product description, please contact us as soon as reasonably possible.
Send:
📦 Your order number
📸 Clear photographs of the issue
🎥 Video where it helps demonstrate the problem
🏷️ Packaging or shipping-label photos where relevant
📝 A short explanation of what happened
After reviewing the available information, we’ll determine a reasonable solution based on the circumstances, such as a replacement, eligible refund, or return arrangement.
Please wait for return instructions before mailing the item back.
✋ 09 · WANT TO CANCEL INSTEAD?
Timing matters here.
If you’ve just placed an order and would like to cancel it, contact us promptly:
We’ll make a reasonable effort to process eligible cancellation requests received before fulfillment begins.
Once your order has entered fulfillment or has already been shipped, cancellation cannot be guaranteed.
If an order is successfully canceled before fulfillment, no cancellation fee will be charged.
🧸 10 · A FEW HELPFUL REMINDERS
Before requesting a return, it helps to:
✓ Keep your order number handy
✓ Keep the product and accessories together
✓ Save the original packaging where reasonably possible
✓ Take clear photos if there is a product issue
✓ Contact us before mailing anything back
✓ Wait for the designated return destination
Easy enough—and it helps keep the return process organized. 🐕📋
💬 NEED AFTER-PURCHASE HELP?
Whether it’s a return question, damaged item, refund inquiry, or cancellation request, contact the 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ Customer Care Team.
Customer Support Email
server@auvisqw.com
Customer Service Phone
+86 135 0961 5318
For existing purchases, please include your order number whenever possible.
🏢 BUSINESS & OPERATOR INFORMATION
Brand Name
𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™
Legal Company Name
Hangzhou Jinmi Digital Technology Co., Ltd.
Owner
Fan Jinyu
Registered Business Address
Room 5370, Building 5, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Unified Social Credit Code
91330105MA28NTTP1A
Customer Support Email
server@auvisqw.com
Contact Number
+86 135 0961 5318
Store Operator
𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ is owned and operated by Hangzhou Jinmi Digital Technology Co., Ltd.
↩️ · 📦 · 🐕 · 💳
Returns made clearer. Support made friendlier.
𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™