FAQ
Helpful answers for shopping, products, orders, delivery, returns and customer care.
🐾 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ Help Center
PET CARE · ORDERS · DELIVERY · RETURNS
Questions? We’ve Got the Essentials Covered.
Shopping for your pet should feel easy. So, here’s a practical guide to the most common questions about 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™, including orders, delivery, tracking, returns, refunds, cancellations, and customer care. 🐶📦
🏡 ABOUT THE STORE
Who is behind 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™?
𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ is owned and operated by Hangzhou Jinmi Digital Technology Co., Ltd.
Registered Business Address:
Room 5370, Building 5, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Unified Social Credit Code:
91330105MA28NTTP1A
🐕 What can I shop for at 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™?
We’re an online pet-lifestyle store bringing together useful products for the everyday moments pets share with us.
Our assortment may include pet bedding, feeding accessories, toys, collars, harnesses, travel essentials, grooming products, pet furniture, and other everyday pet supplies.
In short: cozy naps, happier walks, playful afternoons, easier routines—and plenty of little moments in between. 🐕🦺🧸
📦 ORDER DESK
When will my order be prepared?
After payment is successfully confirmed, orders are generally prepared within 2–4 business days.
Busy promotional periods, public holidays, or unusually high order volumes can occasionally extend preparation to approximately 5 business days.
Once your parcel leaves the fulfillment location, the delivery stage begins. 🚚
🗺️ How long does U.S. delivery usually take?
For supported destinations within the United States, standard delivery generally takes approximately 10–15 business days after dispatch.
Delivery estimates are not guarantees and can be affected by carrier operations, destination, customs or other circumstances outside normal fulfillment control.
💳 What will I pay for shipping?
No surprises here—available shipping methods and any applicable delivery charges are shown during checkout before you complete payment.
The exact options available may depend on your destination and order.
🏷️ Where will my parcel actually come from?
Your parcel does not necessarily leave from our registered business address.
Depending on inventory availability, product location, fulfillment arrangements, and delivery destination, orders may be dispatched from an available fulfillment facility or designated fulfillment partner.
That means the shipping-origin address shown on your parcel may differ from the company’s registered address.
🛰️ TRACKING YOUR PET MAIL
Will I receive tracking details?
Yes—when tracking is available, the relevant shipment information is normally provided after your order has been dispatched.
Depending on the order, you may receive tracking details by email or through the applicable order-tracking method.
Keep an eye on your inbox after dispatch. 📬
📍 My parcel looks delayed. What should I do?
If tracking has stopped updating for an extended period, your shipment appears to be missing, or a parcel marked as delivered cannot be found after reasonable checks, please contact us.
Include your order number and any useful shipment information so our customer-care team can review the situation more efficiently.
↩️ RETURNS, WITHOUT THE GUESSWORK
How much time do I have to request a return?
Eligible products may be returned within 30 calendar days following confirmed delivery.
Eligibility can depend on the condition of the item and the circumstances of the return.
📮 How do I start a return?
Please contact us before sending anything back.
Email: server@auvisqw.com
To help us understand your request, include:
Your order number · The product involved · Reason for return · Relevant photos or videos when appropriate
⚠️ Please note: Do not automatically mail returned merchandise to our registered company address.
Once your request has been reviewed and approved, the appropriate return instructions and return location will be provided.
💸 Who is responsible for return postage?
For an eligible return based on personal preference, the customer is generally responsible for the return-shipping expense.
Things work differently when the issue resulted from the product or fulfillment process. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us with the relevant details.
After review, an appropriate solution will be provided without requiring you to bear additional costs resulting from that error.
💰 REFUNDS
When should an approved refund arrive?
After an approved return reaches the designated return location and has been inspected, an eligible refund will be issued to the original payment method.
Refund processing generally takes approximately 5–10 business days after the applicable return review is completed.
Your payment provider may require additional time before the funds appear in your account.
✋ CHANGED YOUR MIND?
Can an order still be canceled?
Possibly—just get in touch as soon as you can.
If fulfillment has not yet started, we can review whether the order can still be canceled.
Once fulfillment or shipping has begun, cancellation cannot be guaranteed.
There is no cancellation fee when an order is successfully canceled before fulfillment.
📸 SOMETHING ARRIVED WRONG?
What if my item is damaged, defective, or incorrect?
Oh no—please contact customer support and provide your order number, along with clear photographs or videos when they can help show the issue.
After reviewing the information, we’ll determine an appropriate solution based on the circumstances, which may include a replacement, refund, or return arrangement.
Please avoid disposing of the item or returning it before receiving instructions from our support team.
💌 NEED A HUMAN HAND?
Talk to the 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ Team
Still wondering about a product, your parcel, a return, or something else?
That’s okay—reach out. 🐾💬
Customer Support Email
server@auvisqw.com
Customer Service Phone
+86 135 0961 5318
When contacting us about an existing purchase, having your order number ready can make things a little easier.
🏢 BUSINESS DETAILS
Brand Name
𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™
Legal Company Name
Hangzhou Jinmi Digital Technology Co., Ltd.
Owner
Fan Jinyu
Registered Business Address
Room 5370, Building 5, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Unified Social Credit Code
91330105MA28NTTP1A
Support Email
server@auvisqw.com
Contact Number
+86 135 0961 5318
Operator
𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ is owned and operated by Hangzhou Jinmi Digital Technology Co., Ltd.