💬 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ Support Corner

PET QUESTIONS · ORDER HELP · DELIVERY · RETURNS

Need a Paw? We’re Here to Help.

Got a question about one of our pet essentials? 🐾 Waiting for an order? 📦 Need help with delivery or want to arrange a return?

Whatever brings you here, the 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ Customer Care Team is ready to point you in the right direction.

For quicker assistance with an existing purchase, it helps to have your order number and order email address ready when you contact us.

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📮 DROP US A MESSAGE

Email is an easy place to start.

For general questions, product information, order assistance, shipping concerns, or return requests, you can reach us at:

Customer Support Email
server@auvisqw.com

If your message is about an order you've already placed, please include:

🔖 Your order number
📧 The email used at checkout
🛍️ The product you're contacting us about
📝 A short explanation of your question or concern

A little detail helps us understand what happened and respond more efficiently.

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☎️ PREFER TO CALL?

Reach the 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ team directly.

Customer Service Phone
+86 135 0961 5318

If we're unable to address your question immediately by phone, you can also send the details to our support email so the relevant information can be reviewed.

📱💭 Sometimes a photo, order number, or a few extra details make things much clearer!

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🧸 PRODUCT TROUBLE?

Something doesn't look quite right? Tell us what happened.

If your pet product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please get in touch rather than sending it back immediately.

When relevant, send us:

📸 Clear photos of the product
🎥 A short video showing the issue
🏷️ Photos of packaging or labels
🔢 Your order number
🗒️ A brief description of what went wrong

We'll review the information and help determine the appropriate next step.

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↩️ THINKING ABOUT A RETURN?

Start with a message—not a shipping label.

Please contact server@auvisqw.com before mailing an item back.

Once your return request has been reviewed and, where applicable, approved, our customer-care team will provide the relevant return instructions and designated return location.

⚠️ One important note:
Please do not automatically send merchandise to our registered business address.

Our registered company address and the warehouse designated to receive a particular return may not be the same location.

So, yep—contact us first. We'll help you with the next step. 📦↩️

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🐕 A SMALL TIP FOR FASTER HELP

Give us the details from the start.

Whether you're asking about a collar, blanket, toy, carrier, feeding accessory, or another 𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ product, a clear message can make support much easier.

For order-related questions, try to include your:

Order Number · Order Email · Product Name · Question or Issue

And if something arrived incorrectly or damaged, photos are always useful. 🔍✨

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🏢 WHO YOU’RE CONTACTING

𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ Business Information

Brand
𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™

Legal Company Name
Hangzhou Jinmi Digital Technology Co., Ltd.

Owner
Fan Jinyu

Registered Business Address
Room 5370, Building 5, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Unified Social Credit Code
91330105MA28NTTP1A

Customer Support Email
server@auvisqw.com

Customer Service Phone
+86 135 0961 5318

Store Operator
𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™ is owned and operated by Hangzhou Jinmi Digital Technology Co., Ltd.

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🐾 💌 🦮

Questions happen. We’ll help with the next step.

𝑨𝑼𝑽𝑰𝑺𝑶𝑹𝑨™

Pet Life, Order Help & Everyday Support.