Website Terms & Conditions

Last Updated: September 4, 2026

Welcome to AUVISORA™, operated by Caleres, Inc.

These Website Terms & Conditions (“Terms”) govern your access to and use of our online store, including its webpages, product listings, shopping features, content, customer services, and other functionality made available through the website (collectively, the “Services”).

Throughout these Terms, the words “we,” “us,” and “our” refer to Caleres, Inc. and AUVISORA™, as applicable.

By visiting our website, placing an order, or otherwise using the Services, you acknowledge that you have read and agree to these Terms together with our applicable policies, including our Privacy Policy.

If you do not agree with these Terms, please discontinue use of the Services.

1. Eligibility & Website Access

By using our website, you represent that you have reached the legal age required to enter into binding agreements in your place of residence.

If you permit a minor under your responsibility to use this website or your device, you are responsible for supervising that use where permitted by applicable law.

Certain features or purchases may require information such as:

• Your name

• Email address

• Billing information

• Shipping details

• Payment information

• Other information reasonably necessary to complete your transaction

You agree that information submitted to us will be accurate, current, and complete.

2. Account Responsibilities

If an account feature is available, you are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account.

You agree not to:

• Share credentials in a manner that compromises account security

• Impersonate another person

• Create an account using false or misleading information

• Sell or transfer your account without authorization

• Attempt to access another customer's account

Please contact us promptly if you believe your account has been accessed without permission.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, specifications, dimensions, features, and other information as accurately as possible.

However, differences may occur because of:

• Screen brightness or display calibration

• Photography and lighting conditions

• Manufacturing tolerances

• Product updates

• Packaging revisions

Actual colors or minor visual details may therefore differ slightly from what appears on your device.

We may revise product information, availability, specifications, packaging, or assortment when reasonably necessary.

4. Availability & Purchase Limits

Products displayed on our website are subject to availability.

We reserve the right, where appropriate, to:

• Limit quantities available for purchase

• Restrict unusually large orders

• Discontinue specific products

• Modify product variations

• Refuse transactions reasonably suspected of fraud or unauthorized resale

Displaying a product on the website does not guarantee that it will remain continuously available.

5. Placing an Order

Submitting an order constitutes an offer to purchase the selected product under these Terms.

An automated order acknowledgment does not necessarily mean that an order has been finally accepted.

An order may be reviewed for:

• Payment authorization

• Product availability

• Address verification

• Fraud prevention

• Order accuracy

We reserve the right to reject or cancel an order when reasonably necessary, including where payment cannot be authorized, inventory is unavailable, or material pricing or listing errors have occurred.

6. Order Accuracy

Before completing checkout, please review:

• Products selected

• Quantity

• Product variations

• Shipping address

• Billing details

• Email address

• Payment information

Because fulfillment may begin shortly after an order is placed, changes or cancellations cannot always be guaranteed.

Any permitted cancellation or modification will also be subject to our current Shipping Policy.

7. Personal Purchase Use

Products purchased through AUVISORA™ are generally intended for personal or household use unless otherwise expressly agreed.

You may not use our store to engage in unauthorized commercial resale, fraudulent purchasing activity, or transactions intended to circumvent product or quantity restrictions.

We may review or cancel orders that reasonably appear to involve prohibited resale or abusive purchasing activity.

8. Prices, Promotions & Discounts

Prices displayed on our website may change from time to time.

The price applicable to your transaction will generally be the price shown during checkout when you submit the order, subject to correction of obvious errors.

Promotional offers may:

• Apply only during a specified period

• Be limited to selected items

• Require a promotional code

• Have quantity restrictions

• Be unavailable in certain regions

• Be subject to separate promotional conditions

Unless expressly stated otherwise, separate promotional offers may not be combined.

9. Taxes & Additional Charges

Product prices may not include all applicable:

• Sales taxes

• VAT

• Shipping charges

• Customs duties

• Import taxes

• Brokerage fees

• Other government-imposed charges

Any applicable charges collected directly by us will ordinarily be shown during checkout where reasonably possible.

International customers may also be responsible for destination-country charges as described in our Shipping Policy.

10. Payment

You agree to provide valid and accurate payment information and confirm that you are authorized to use the selected payment method.

Payments may be handled through authorized third-party payment processors.

AUVISORA™ does not generally store complete credit or debit card details directly on its own systems.

Payment authorization may be declined by a bank, card issuer, or payment provider for reasons outside our control.

Please refer to our Payment Policy for additional information.

11. Shipping & Delivery

Processing and delivery periods displayed on our website are estimates unless expressly stated otherwise.

Actual delivery may be affected by circumstances including:

• Carrier operations

• Customs clearance

• Weather

• Holidays

• Transportation disruption

• Incorrect delivery information

• Events outside reasonable control

Specific shipping timelines, tracking procedures, international duties, and lost or damaged parcel procedures are described in our Shipping & Delivery Policy.

Nothing in these Terms is intended to remove consumer rights that cannot legally be excluded.

12. Returns, Exchanges & Refunds

Eligible purchases may be returned or refunded according to our current Returns, Exchanges & Refunds Policy.

Return eligibility may depend on:

• Product condition

• Product category

• Time elapsed since delivery

• Proof of purchase

• Whether return authorization was obtained

• Applicable consumer law

Please review the return policy before sending any merchandise back.

13. Website Content & Intellectual Property

Unless otherwise stated, website materials associated with AUVISORA™, including:

• Brand names

• Logos

• Graphics

• Product photographs

• Written content

• Page layouts

• Illustrations

• Design elements

• Promotional materials

are owned by, licensed to, or otherwise lawfully used by Caleres, Inc. and/or applicable rights holders.

These materials may be protected by copyright, trademark, trade dress, and other intellectual property laws.

14. Permitted Use of Our Content

You may view and use website content for ordinary personal and non-commercial shopping purposes.

Without prior written authorization, you may not:

• Copy substantial portions of our website

• Republish our product content commercially

• Modify or distribute protected materials

• Use our trademarks in a misleading manner

• Create unauthorized derivative works

• Scrape or systematically extract website data

• Use website content to falsely imply affiliation with AUVISORA™

Any rights not expressly granted remain reserved.

15. Acceptable Use Rules

You must not use our Services in a way that violates applicable law or interferes with the rights of others.

Prohibited activities include, without limitation:

• Fraud or deceptive activity

• Unauthorized access attempts

• Distribution of malware or harmful code

• Phishing or identity theft

• Automated interference with website functionality

• Circumvention of security features

• Collection of personal information without authorization

• Harassment or abusive activity

• Intellectual property infringement

• Sending unsolicited or malicious communications

We may limit or terminate access when these rules are materially violated.

16. Third-Party Services

Our website may integrate services provided by third parties, such as:

• Payment providers

• Shipping carriers

• Analytics services

• Advertising platforms

• Social media services

• Other external technology providers

These services may operate under their own terms and privacy policies.

We do not control independently operated third-party websites or services and are not responsible for their content or practices.

17. External Links

Links to third-party websites may occasionally be provided for convenience.

A link does not necessarily constitute an endorsement or guarantee of that third party.

If you choose to visit an external website, your interaction with that website is governed by its own terms, privacy policies, and security practices.

18. Comments, Suggestions & Feedback

You may choose to provide comments, product suggestions, reviews, ideas, or other feedback.

By submitting such material, you represent that you have the right to provide it and that your submission does not knowingly violate another person's intellectual property, privacy, or other legal rights.

Where legally permitted, we may use non-confidential feedback to improve our products, services, or customer experience without an obligation to compensate you.

19. Errors & Corrections

Despite reasonable efforts, information on our website may occasionally contain:

• Typographical mistakes

• Pricing errors

• Incorrect availability information

• Product description inaccuracies

• Promotional errors

We reserve the right to correct such information and, where reasonably necessary, cancel or adjust affected orders.

If an already-paid order must be canceled because of a material error, an appropriate refund will be issued.

20. Service Changes

We may update, modify, temporarily suspend, or discontinue portions of the website when necessary for:

• Maintenance

• Security

• Technical improvements

• Product updates

• Business operations

• Legal or regulatory requirements

We do not guarantee that every website feature will always remain available without interruption.

21. Disclaimer of Warranties

To the extent permitted by applicable law, the website and Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• Website access will always be uninterrupted

• Every technical error will immediately be corrected

• Every feature will operate on every device

• Third-party services will remain continuously available

Any statutory warranties or consumer rights that cannot legally be excluded remain unaffected.

22. Limitation of Liability

To the maximum extent allowed by applicable law, Caleres, Inc., AUVISORA™, and their applicable affiliates, employees, contractors, or service providers will not be liable for indirect, incidental, special, or consequential losses resulting solely from use of the website or Services where such liability may legally be limited.

Nothing in these Terms excludes or restricts liability where exclusion or limitation is prohibited by law.

23. Customer Responsibility

You are responsible for using products in accordance with:

• Product instructions

• Safety notices

• Intended purposes

• Applicable warnings

You should discontinue use of a product where it appears damaged, defective, or unsuitable for continued use and contact customer support where appropriate.

24. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Caleres, Inc., its applicable affiliates and service providers from third-party claims arising from:

• Your unlawful use of the Services

• Your material violation of these Terms

• Your infringement of another party's legal rights

This provision does not apply where prohibited by applicable consumer law.

25. Suspension or Termination of Access

We may suspend, restrict, or terminate access to the Services where reasonably necessary because of:

• Fraudulent activity

• Security threats

• Material violations of these Terms

• Abuse of website functionality

• Unlawful activity

Termination does not eliminate obligations or rights that arose before access ended.

26. Governing Law & Consumer Rights

These Terms are governed by the laws applicable to Caleres, Inc. and the relevant transaction, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.

If local consumer protection legislation grants rights that cannot be waived by contract, those statutory rights remain fully applicable.

Nothing in these Terms is intended to deprive consumers of mandatory legal protections available to them.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

28. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce it later.

Any waiver must be legally valid and applies only to the specific circumstances for which it was provided.

29. Entire Agreement

These Terms, together with our:

• Privacy Policy

• Payment Policy

• Shipping Policy

• Return & Refund Policy

• Any additional policies referenced during checkout

form the applicable agreement governing your use of our online Services, except where additional mandatory legal rights apply.

30. Changes to These Terms

We may revise these Terms when reasonably necessary because of changes to:

• Our Services

• Business operations

• Technology

• Legal obligations

• Store policies

The updated version becomes effective when published on this website unless otherwise required by law.

Continued use of the Services after an update constitutes acceptance of the revised Terms where legally permitted.

31. Contact Information

Questions regarding these Terms or your use of the website may be directed to our customer care team.

AUVISORA™
Operated by Caleres, Inc.

Email:
service@auvisqw.com

When contacting us about an existing purchase, please include your order number whenever available so that we can assist you more efficiently.