Shipping & Delivery Information

At AUVISORA™, operated by Caleres, Inc., we want the journey from checkout to delivery to feel clear, reliable, and easy to follow.

This Shipping & Delivery Information page explains how orders are prepared, dispatched, tracked, and delivered, as well as what to expect with international shipments, delivery delays, and order changes.

How We Fulfill Orders

To support efficient delivery across different regions, AUVISORA™ may ship products from selected fulfillment facilities, distribution partners, or manufacturing locations.

This flexible fulfillment model helps us:

• Serve customers across multiple regions more efficiently

• Reduce unnecessary handling between warehouses

• Keep product availability more consistent

• Use practical shipping routes based on destination and inventory

• Minimize excessive packaging and unnecessary storage steps

Because different products may be stocked in different locations, items from the same order may occasionally follow separate fulfillment routes.

1. Order Preparation

After your order is successfully placed, it enters our processing system for confirmation and preparation.

Standard Processing Time

Please allow approximately:

2–5 business days

for order verification, preparation, quality review, and packaging before dispatch.

Busy Shopping Periods

During holidays, major promotional events, or unusually high order volumes, order preparation may take up to:

6 business days

Business days generally do not include weekends or recognized public holidays.

2. Shipping Cost

A standard flat shipping fee of:

$6.99 USD per order

applies unless a different shipping offer or promotion is specifically displayed at checkout.

This fee applies regardless of the destination under our standard shipping option.

3. Expected Delivery Windows

Transit times begin after the order has been dispatched and may vary depending on the destination, carrier network, local delivery conditions, and fulfillment location.

These delivery ranges are estimates rather than guaranteed arrival dates.

Customs inspections, carrier congestion, severe weather, public holidays, or other circumstances outside our direct control may occasionally extend the delivery period.

4. Shipment Confirmation & Tracking

Once your package has been handed over for shipment, a confirmation email containing available tracking information will be sent to the email address used during checkout.

Tracking Activation

After shipment confirmation, tracking information may require approximately:

1–3 business days

to begin displaying movement in the carrier's system.

A temporary lack of tracking activity does not necessarily mean that your parcel has stopped moving. In some cases, packages travel between facilities before the next scan becomes visible.

5. International Delivery & Import Charges

International orders may be shipped under DDU / Delivered Duty Unpaid terms where applicable.

This means that the product and shipping charges paid at checkout may not include destination-country import costs.

Depending on local regulations, the recipient may be responsible for:

• Customs duties

• Import taxes

• VAT or similar local taxes

• Brokerage or customs clearance charges

• Other government-imposed import fees

These charges are determined by the destination country and are not controlled by AUVISORA™ or Caleres, Inc.

Customs clearance procedures may also create additional delivery delays.

We recommend reviewing the import requirements of your country before placing an international order if you are uncertain about possible charges.

6. Address Changes & Order Cancellation

We begin processing orders relatively quickly after checkout.

If you need to change your shipping details or request a cancellation, contact us within:

12 hours after placing your order

at:

service@auvisqw.com

Please include your order number and the requested change.

We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered fulfillment, been packed, or been transferred to the shipping network.

After dispatch, the order can no longer be canceled through the standard cancellation process.

7. Please Check Your Shipping Information

Customers are responsible for entering complete and accurate delivery information at checkout.

Before submitting your order, please verify:

• Recipient name

• Street and apartment/unit number

• City and state/province

• Postal or ZIP code

• Country

• Contact information

Incorrect or incomplete addresses may result in delivery delays, returned parcels, or additional carrier charges.

If you notice an error shortly after checkout, contact our support team as soon as possible.

8. Packages Arriving Damaged

If your shipment arrives with visible damage, please contact us within:

72 hours of delivery

For faster review, include:

• Your order number

• A description of the problem

• Clear photos of the outer packaging

• Clear photos of the damaged product

Once the issue has been reviewed and confirmed, an appropriate solution may be arranged, such as a replacement at no additional product cost.

Please retain the original packaging until your request has been reviewed.

9. Packages Confirmed Lost in Transit

If tracking has stopped updating for an extended period or your package has not arrived within a reasonable timeframe, please contact our support team.

When a shipping carrier officially confirms that a shipment has been lost in transit, AUVISORA™ may arrange a replacement without additional product charges.

Cases involving incorrect addresses, delivery refusal, or packages marked as successfully delivered may require further investigation before a resolution can be provided.

10. Multiple Packages

In some situations, one order may contain items fulfilled from different locations.

As a result:

• Products may arrive on different dates

• Multiple tracking numbers may be provided

• One package may arrive before another

Separate delivery does not necessarily indicate that items are missing from your order.

11. Delays Outside Our Control

Although we work with fulfillment and shipping partners to support reliable delivery, certain circumstances cannot always be predicted or prevented.

Possible causes of delay include:

• Customs clearance

• Weather disruptions

• Local carrier interruptions

• Holiday shipping volume

• Transportation network delays

• Remote delivery locations

• Public emergencies or government restrictions

If a shipment appears significantly delayed, our support team can help review available tracking information.

Need Shipping Assistance?

If you have questions about processing, tracking, delivery, or an international shipment, please contact us with your order number whenever possible.

AUVISORA™
Operated by Caleres, Inc.

Customer Support Email:
service@auvisqw.com

Thank you for choosing AUVISORA™. Our goal is to make every delivery experience as straightforward and dependable as possible, from order confirmation through arrival.