At AUVISORA™, operated by Caleres, Inc., we want every purchase to feel straightforward and dependable. If something is not right with your order, this policy explains the steps for requesting a return, exchange, or refund.
1. Standard Return Period
Eligible products may be returned within 30 days after delivery.
To be considered for a return, the product should generally:
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Be unused and in substantially the same condition in which it was received
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Include the original packaging, labels, accessories, or tags where applicable
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Be accompanied by valid proof of purchase, such as an order confirmation or receipt
Products showing signs of use, damage caused after delivery, or missing essential packaging may not qualify for return.
2. Requesting a Return
Before sending any product back, please contact our customer support team:
Email:
service@auvisqw.com
When contacting us, please include:
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Your order number
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The item you wish to return
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The reason for the return
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Relevant photos, if the item arrived damaged or incorrect
Once your request has been reviewed, our team will provide the appropriate return instructions.
Please do not send a package back before receiving return authorization. Unauthorized returns may not be accepted or processed.
3. Return Shipping Instructions
If your return is approved, we will provide information on where and how the product should be sent.
Where applicable, return shipping instructions or a shipping label may be provided as part of the authorization process.
Because return destinations may vary depending on the order, warehouse, or fulfillment location, customers should always use the return information supplied by our support team rather than sending products to an unconfirmed address.
4. Damaged, Defective, or Incorrect Orders
We recommend checking your package shortly after delivery.
Please contact us as soon as possible if:
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Your product arrives damaged
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An item is defective
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You receive the wrong product
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Part of your order is missing
Include your order number and clear photographs where appropriate so our team can review the issue efficiently.
Depending on the circumstances, we may offer an appropriate replacement, refund, or other resolution.
5. Products That May Not Be Returnable
Certain categories may be excluded from standard returns for safety, hygiene, customization, or other reasons.
Examples may include:
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Perishable goods
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Personalized or custom-made products
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Gift cards
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Certain final-sale products
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Selected promotional or clearance items
If you are unsure whether a product qualifies for return, please contact us before sending it back.
6. Exchanges
If you would like a different product, size, color, or variation, the quickest option is generally to:
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Request a return for the original eligible item
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Complete the approved return process
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Place a new order for the preferred replacement
This approach allows the replacement item to be purchased without waiting for a traditional exchange to be completed.
7. European Union Cancellation Rights
For qualifying orders delivered to customers in the European Union, applicable consumer protection laws may provide the right to cancel or return an eligible purchase within 14 days, without needing to provide a specific reason.
Generally, products returned under this right should:
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Be unused except for reasonable inspection
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Remain in their original condition
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Include original packaging where reasonably possible
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Include appropriate proof of purchase
Certain products may be exempt from statutory cancellation rights under applicable law.
These rights apply independently of any additional voluntary return period offered by AUVISORA™.
8. Refund Review Process
After an authorized return reaches the designated return location, it will be reviewed.
We will notify you once the return has been inspected and let you know whether the refund has been approved.
For approved returns:
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Refunds are generally issued to the original payment method
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Please allow up to 10 business days after approval for processing
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Your bank, credit card provider, or payment service may require additional time before the funds appear in your account
Processing time by financial institutions is outside our direct control.
9. Delayed Refunds
If more than 15 business days have passed since you were informed that your refund was approved and the funds have not appeared, please contact us.
Customer Support:
service@auvisqw.com
Please include your order number and refund-related details so we can review the transaction.
10. Important Return Conditions
To avoid unnecessary delays:
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Contact us before returning any item
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Follow the return instructions provided by our team
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Use the designated return destination
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Retain your shipping receipt or tracking information
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Package the product securely to reduce the risk of damage in transit
Packages sent to an incorrect or unauthorized location may experience delays or may not be eligible for processing.
11. Questions About Your Return?
If you need assistance determining whether your order qualifies for a return or refund, our customer care team is available to help.
AUVISORA™
Operated by Caleres, Inc.
Email:
service@auvisqw.com
We aim to keep the return process clear, practical, and fair from the initial request through final resolution.