Last Revised: September 4, 2026
At AUVISORA™, operated by Caleres, Inc., we recognize the importance of protecting the personal information entrusted to us.
This Privacy & Data Protection Notice explains the types of information we may collect when you browse our website, place an order, communicate with our support team, or otherwise interact with our services. It also describes how that information may be used, shared, stored, and protected.
By accessing or using our website, you acknowledge the practices described in this notice.
1. Information We May Receive
We collect information that helps us operate our online store, process purchases, provide customer support, and improve the overall shopping experience.
Information You Choose to Provide
Depending on how you interact with AUVISORA™, this may include:
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Your name
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Email address
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Telephone number, when supplied
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Billing and delivery information
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Order and purchase details
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Account information
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Messages sent to customer support
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Marketing or newsletter preferences
Payment card information is generally handled by authorized payment service providers rather than directly stored by AUVISORA™.
Information Collected During Site Use
Certain technical information may be collected automatically when you visit or interact with our website, including:
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Internet Protocol (IP) address
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Browser type
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Device information
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Operating system
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Referring pages or websites
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Pages viewed and actions taken
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Approximate location derived from technical information
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Cookie identifiers and similar technology data
This information helps us understand how visitors use our website and identify areas where the shopping experience can be improved.
2. Why We Use Personal Information
Information collected through our website may be used for several business purposes.
Order Fulfillment
We may use your information to:
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Verify and process purchases
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Arrange shipment and delivery
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Send order confirmations
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Provide tracking or delivery updates
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Handle returns, refunds, or order-related requests
Customer Service
Your information may also be used to respond to product questions, account inquiries, delivery concerns, or other requests submitted to our support team.
Website Improvement
Browsing and interaction information may help us evaluate site performance, understand customer preferences, improve navigation, and refine product presentation.
Security & Fraud Prevention
We may process certain information to:
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Detect unusual activity
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Prevent fraudulent transactions
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Protect customer accounts
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Maintain the security of our website
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Enforce applicable terms and policies
Marketing Communications
Where permitted and where you have provided the appropriate consent, we may send:
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Product announcements
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Promotional offers
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Store updates
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Marketing emails
You may unsubscribe from promotional emails at any time.
3. Payment Information & Transaction Security
We take reasonable measures to protect information submitted during checkout.
Payment transactions may be handled through third-party payment gateways that use encryption and other security measures to protect sensitive payment information.
AUVISORA™ does not generally retain complete credit or debit card numbers on its own systems after payment processing.
Your payment provider may separately collect and process financial information according to its own terms and privacy practices.
4. How We Protect Your Information
Caleres, Inc. uses reasonable administrative, technical, and organizational safeguards intended to reduce the risk of:
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Unauthorized access
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Loss of information
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Improper disclosure
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Misuse
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Alteration
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Destruction
Access to customer information is limited to individuals and service providers who reasonably require that information for legitimate business purposes.
While we work to protect personal data, no online platform, transmission method, or electronic storage system can be guaranteed to be completely secure.
5. When Information May Be Shared
We do not sell personal information simply for direct monetary payment.
However, we may disclose information to trusted third parties when necessary to operate our business.
These parties may include:
Payment Processors
To authorize and complete transactions.
Shipping & Fulfillment Partners
To prepare, ship, and deliver customer orders.
Technology Providers
To support website hosting, analytics, security, customer communication, and technical operations.
Marketing & Advertising Services
Certain advertising or analytics partners may use cookies, pixels, or similar technologies to measure advertising performance or display content that may be relevant to you.
Examples may include services provided by:
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Meta platforms, including Facebook and Instagram
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Google advertising and analytics services
Each third-party provider processes information according to its own privacy policy and applicable legal obligations.
Legal Requirements
We may disclose information where reasonably necessary to:
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Comply with applicable law
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Respond to lawful governmental requests
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Protect our legal rights
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Investigate fraud or misuse
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Protect customers or other individuals
6. Cookies & Similar Technologies
Our website may use cookies and comparable technologies to support functionality and understand site activity.
Essential Cookies
These help provide core website features, including:
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Shopping carts
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Checkout functions
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Account sessions
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Security features
Analytics Cookies
These may help us understand how visitors interact with pages, products, and website features.
Advertising Cookies
Where permitted, these technologies may help measure advertising campaigns or provide more relevant promotional content.
You can usually manage cookies through your browser settings. Blocking certain cookies may cause some areas of the website to function differently or become unavailable.
7. Advertising Preferences
Some third-party advertising platforms may use information about your browser or device to personalize advertisements.
Depending on the platform and your location, you may be able to control personalized advertising through:
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Your browser settings
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Device privacy controls
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Advertising provider settings
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Cookie preference tools made available on our website
Your choices may affect advertising personalization but generally will not prevent you from seeing all advertisements.
8. External Websites
Our website may occasionally provide links to websites, applications, or services operated by third parties.
Once you leave an AUVISORA™ page, the privacy practices of those third-party services apply.
We do not control and are not responsible for the content, security practices, or privacy policies of independently operated third-party websites.
We encourage you to review their privacy notices before submitting personal information.
9. Your Privacy Choices
Depending on where you live and applicable law, you may have the right to request certain actions regarding your personal information.
These may include the ability to:
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Request access to personal information associated with you
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Correct inaccurate information
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Request deletion of certain personal data
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Opt out of marketing communications
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Manage cookies or advertising preferences
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Request information about certain disclosures or processing practices
Not every right applies in every jurisdiction, and some requests may be subject to legal exceptions.
We may need to verify your identity before processing certain privacy requests.
10. California Privacy Information
Where applicable under California privacy laws, California residents may have additional rights concerning their personal information.
These may include rights to request information about:
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Categories of personal data collected
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Sources from which information was obtained
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Business purposes for collection or processing
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Categories of third parties receiving information
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Specific pieces of personal information held about the consumer
Eligible individuals may also have rights relating to correction, deletion, or certain forms of data sharing.
Requests can be submitted using the contact information provided at the end of this notice.
Where legally required, we also recognize qualifying browser-based privacy preference signals.
11. Children's Information
Our website and products are intended for a general adult audience and are not directed toward children under the age of 13.
AUVISORA™ does not knowingly seek to collect personal information from children under 13.
If we discover that personal information from a child has been collected inappropriately, reasonable steps will be taken to delete it.
A parent or legal guardian who believes a child has provided information may contact us for assistance.
12. Email & Promotional Messages
If you subscribe to promotional communications, we may use your email address to send store announcements, special offers, or other marketing content.
Promotional emails will generally provide an unsubscribe option.
Choosing to unsubscribe from marketing messages will not normally prevent us from sending essential transactional communications relating to:
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Orders
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Payments
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Delivery
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Returns
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Account security
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Customer service requests
13. Data Retention
We retain information only for as long as reasonably necessary for legitimate business or legal purposes.
Retention periods may vary depending on factors such as:
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Order history
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Accounting obligations
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Fraud prevention
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Customer service records
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Legal requirements
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Dispute resolution
Information that is no longer required may be deleted, anonymized, or otherwise handled in accordance with applicable practices.
14. Security Incidents
Despite reasonable precautions, no online service can eliminate every security risk.
If a security incident occurs that affects personal information, Caleres, Inc. will assess the situation and provide notifications where required by applicable law.
Notices may be delivered through email, website announcements, or another legally appropriate communication method.
15. Changes to This Privacy Notice
We may revise this Privacy & Data Protection Notice when our services, business practices, technologies, or legal obligations change.
The latest version will be published on this page together with an updated revision date.
We encourage visitors to review this page periodically.
16. Privacy Questions or Requests
If you have questions about this notice, want to exercise an applicable privacy right, or need assistance regarding information associated with your account or order, please contact us.
AUVISORA™
Operated by Caleres, Inc.
Email:
service@auvisqw.com
Please include enough information for our team to understand your request and, where necessary, verify the account or transaction involved.